Privacy Policy

1. Introduction

Futuristech Limited ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our network acceleration and VPN services.

We are registered in England and Wales under company number 15963689, with our registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address)
• Account credentials
• Payment information (processed securely through third-party payment processors)
• Communication preferences

2.2 Technical Information

When you use our services, we may collect:

• Device information (operating system, device type)
• Connection timestamps
• Bandwidth usage data
• Service performance metrics

2.3 No-Log Policy

We do NOT collect, store, or log:

• Your browsing history
• Traffic destination or data content
• DNS queries
• Connection IP addresses beyond session duration

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide, maintain, and improve our VPN and network acceleration services
• Account Management: To manage your subscription and account
• Customer Support: To respond to your inquiries and provide technical support
• Payment Processing: To process transactions and prevent fraud
• Legal Compliance: To comply with legal obligations and protect our rights
• Service Improvement: To analyze usage patterns and improve service quality

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract Performance: Processing necessary to provide our services to you
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligation: To comply with applicable laws and regulations
• Consent: Where you have given explicit consent for specific processing activities

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (e.g., payment processors, hosting providers)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are contractually bound to protect your data and use it only for specified purposes.

6. Data Security

We implement industry-standard security measures to protect your personal data, including:

• AES-256 encryption for data transmission
• Secure server infrastructure
• Regular security audits and updates
• Access controls and authentication measures
• Employee training on data protection

While we strive to protect your data, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for up to 12 months after closure
• Payment Records: Retained for 7 years for tax and accounting purposes
• Technical Logs: Deleted within 30 days or upon session termination
• Support Communications: Retained for 3 years

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at: privacy@futuristechltd.co.uk

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our website
• Advertising Cookies: For Google AdSense (you can opt-out via browser settings)

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

10. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the UK authorities
• Adequacy decisions by the UK government
• Other legally approved transfer mechanisms

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):